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Factors Driving the Proliferation of ECM Deployments

As companies strive to create order from the chaos that has resulted from the unprecedented amounts of information they produce, enterprise content management (ECM) has become one of the fastest growing areas of IT. According to Gartner’s 2012 Magic Quadrant for Enterprise Content Management, ECM continues to demonstrate value and growth, with total software revenue increasing 11.1% annually to $4.3 billion in 2011.

What are the primary factors behind why organizations continue to invest in ECM and document management technologies? According to AIIM’s 2011 ECM Survey, the biggest drivers are associated with improving efficiencies and optimizing business processes, followed by concerns over compliance and costs.

Improve Efficiency
23%
Optimize Business Processes
19%
Compliance
14%
Reduce Costs
12%
Mitigate Risk
7%
Enable Collaboration
7%
Improve Customer Service
6%
Faster Turnaround/Improved Response
5%
Competitive Advantage
3%

Putting their money where their mouth is: